Frequently asked questions

No. You don't need to book for open climbing. Your first visit, though, should be during staffed opening hours.

During staffed opening hours.

Only if you're a member, have a multi-visit card, or are already inside the gym. Passes aren't sold during those slots.

In the main gym, under-15s must climb with a responsible adult, except students on our courses with express authorisation from a parent or legal guardian. Minors aged 15 to 17 can come unaccompanied with a signed consent form from a parent or legal guardian. Eskola has its own rules.

In the main gym: adults 3 €, students 2 €, txikis up to and including age 11, 1 €.

No. Neither the 8 € Gautxori pass nor Gautxori memberships (monthly, quarterly, half-yearly or annual) carry a student or under-22 discount. The only applicable discount is the 15% large-family discount (Gautxori pass: 6.80 €). Other promotions can't be combined.

No. The main gym has free liquid chalk dispensers included in your pass. You can also use loose chalk.

Yes, parking is easy: next to the Salburua wetlands there's plenty of free on-street parking. There's no reserved spot for each visitor and we can't guarantee a space at all times, but it's usually easy to park nearby.

Yes, occasionally. An active gym hosts championships, special training sessions, events and routesetting, and sometimes access to certain areas has to be limited or the gym closed for a day. We announce this as far in advance as possible on Opening Hours and on our social media.

Memberships are subject to facility availability: access may occasionally be restricted for sporting, organisational or maintenance reasons. We try to keep these occasional and to give advance notice. This doesn't limit the rights consumer regulations give you; if a closure were to be extended, we'd work it out with you.

If an organised activity prevents a class from running, you'll be able to make it up in another compatible group, subject to availability, from the make-up page. In that case the usual 6-hour notice period doesn't apply — that only applies when you're the one missing the class.

We set new boulders two to three days a week: each week we reset around 10 to 12 boulders.

No. On public holidays that fall on weekdays, weekend hours apply at both facilities and there are no courses.

Not directly. There are several bars and restaurants nearby, in Salburua, where you can arrange that afterwards; if you'd like, we can recommend somewhere for you to contact directly. Snacks/refreshments are independent of Urban Boulder.

Send a request from the birthdays page. Once we confirm availability, the instructors' fee is paid in advance and the rest on the day of the party.

Specialised instructors, entry, climbing shoes, chalk and the necessary gear, with climbing, games and challenges tailored to each group.